roadside assistance

ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE

HELP IS JUST A PHONE CALL AWAY

If your vehicle is equipped with an active OnStar® subscription, you can simply press the blue button for Roadside Service. If not, please use the appropriate Roadside Assistance number listed here for assistance.

Travel with added confidence knowing that if you have a flat tire, run out of gas, or find yourself stranded, help is available. Whether your Chevrolet, GMC, Buick, or Cadillac vehicle is under warranty or not, Roadside Assistance is just a phone call or button-push away. With specially trained Advisors available 24 hours a day, 365 days a year, you can request service to help you get back on the road.


ROADSIDE ASSISTANCE SERVICES PROVIDED

TOWING TO NEAREST DEALER

If your vehicle gets stuck on a legal roadway in the sand, mud, or snow, or, if your vehicle was in a crash and cannot be driven, have it towed to the nearest Chevrolet, Buick, GMC, or Cadillac dealer.

FLAT TIRE CHANGE

Call Roadside Assistance for help to change a flat tire with the spare or assist with the inflator kit. The spare tire, if equipped, must be in good condition and properly inflated. The owner is responsible for the repair or replacement of the tire if it is not covered by a warranty.

LOCKOUT SERVICE

If you get locked out of your vehicle, our operators will send service to unlock your Chevrolet, Buick, GMC, or Cadillac. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is provided. The costs for a new key and labor to create it are not covered.

24/7 TOLL-FREE PHONE ASSISTANCE

When calling Roadside Assistance, have the following information ready:

  • Your name, home address, and telephone number
  • Telephone number of your location, if applicable
  • Location of the vehicle
  • Model, year, color, and license plate number of the vehicle
  • Odometer reading
  • Vehicle Identification Number (VIN)
  • Delivery date of the vehicle
  • Description of problem

EMERGENCY FUEL DELIVERY

Roadside Assistance will provide delivery of enough fuel (up to $5) for your Chevrolet, Buick, GMC, or Cadillac vehicle to be driven to the nearest gas station.

BATTERY JUMP START

Call Roadside Assistance to help jump-start a dead battery. Make sure you have location information ready when you contact Roadside Assistance for service.  


VEHICLE WARRANTY COVERAGE

The services listed above are provided for active OnStar® subscribers for up to 5 years or 100,000 miles, whichever comes first (6 years/70,000 miles, whichever comes first, for 2013 and newer Buick and Cadillac vehicles; 5 years/60,000 miles for 2016 and newer Chevrolet and GMC vehicles) from the date of new-vehicle purchase. Even better, your vehicle is protected within the U.S. regardless of who is driving.

 

For vehicles 5 years or older with more than 100,000 miles from the date of new-vehicle purchase (6 years/70,000 miles for 2013 and newer Buick and Cadillac vehicles; 5 years/60,000 miles for 2016 Chevrolet and GMC vehicles), Roadside Assistance is pleased to assist you in contacting a roadside service provider to help take care of your needs.

 

Costs incurred for specific roadside services performed are the responsibility of the vehicle owner/driver.

SCHEDULE YOUR SERVICE

Scheduling service is quick and easy. Make your next appointment online by locating a Certified Service dealer near you.

OWNER CENTER

From checking your OnStar®† or Connected Services plan to downloading your Owner’s Manual, managing your vehicle online has never been easier.

  • Requires paid plan and properly equipped vehicle. Roadside services provided by Allstate Roadside Services for vehicles only. Visit onstar.com for details and limitations.

  • Roadside Assistance is covered during limited warranty period.

  • 1. Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. See onstar.com for details and limitations.

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